Frequently Asked Questions
Help center
General questions
What's our mission?
To empower fashion, and provide a unique and authentic shopping experience for our customers, by connecting them through one universal platform.
01
How much does it cost to join the platform?
Opening a shop and listing on our platform is free. You will only pay commision once an item from your store is sold.
You can see more detailed info on selling on our sellers guide page
02
When and how will I be paid?
You will receive payment direct to the account you add on sign up for any items sold on Nuvoux within 3-5 business days of the item being received by the customer. See our sellers ts and cs for more info.
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Selling
What can I sell?
All items of clothing are welcome providing they accurately reflect the descriptions provided.
01
How do I start selling?
Create your account then login and go to the sellers-portal tab to create a seller account and list your items. You can add your bank details using the banking tab on the account page. Once you make a sale package and ship it, and we'll pay you within 3-5 buisness days of delivery. If you need any support signing up or logging in you can email us via our email at info@nuvoux.co.uk.
02
How do I determine the delivery time of my listings?
When a you list your item using the seller portal you can choose a shipping method by adding one of the following tags to your listing.
Next_business_day
Express_1-3_business_days
Standard_5-7_business_days
This will auto display the expected delivery date on the product page based on the tag chosen.
You will be expected to adhere to the shipping method chosen. You can change your chosen method at any time by modifying the tag on your listing via the seller-portal.
The cost of shipping is determined by Nuvoux and is included in the final sale price of the whole transaction.
03
How do add colour's and sizes
To include different colors and sizes, choose the 'Has variants' option, enter the sizes or colors as titles, add the options, and they will be displayed on the product listing page.
04
Can I amend listings after they have been added?
Yes. You can add and amend your images, variants, prices and quantities etc via the seller portal. You can also manage the SEO for your listings both at the time of or after listing them to improve visibility of your items on search engines like Google and Bing. To delete a listing you will need to email us at info@nuvoux.co.uk with the "title" and "seller name" using the sellers email address registered to that shop front.
05
Can I create multiple shop fronts?
Yes. You can create multiple shop fronts on the seller-portal using a single sellers account. You do not need to register multiple seller accounts to have more than one shop.
06
Returns & Deliveries
How do I return an item?
You can start the returns process here
Once you have filled out our returns form we will begin the process by contacting the seller on your behalf.
Nuvoux operates a 14 day return policy. Sellers must adhere to the stated policies regarding returns and refunds in a timely manner.
See info on our refunds policy here
01
How does shipping work?
When a sale is made on the Nuvoux platform we will alert the Seller via email. All items must be shipped using a tracked delivery service, and tracking information must be provided by email to info@nuvoux.co.uk and the customer. Delivery info for each item is shown on the product page.
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